For more information, please see our I filled and reseeded and you wouldn't even know it was there. The cable looks like it's still connected at both ends and that it's just sagging down.. You own the wire from the meter masthead to the meter, to you breaker panel and your house branch circuits. @Ask_Spectrum is there an internet outage in 40214 zip code? Frustrations? We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. @GetSpectrum internet out twice today so far. Let us know. @GetSpectrum what the hell!!! By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. @GetSpectrum internet out twice today so far. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. Is there a generic term for these trajectories? @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! Now I'm furious. Add a comment. If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Where is the line down? If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. I've been with @GetSpectrum @Ask_Spectrum for multiple years. Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. Hed cut them and strap them back as far as possible. We can most definitely take a further look at this issue. We're sorry that didn't solve your issue. Type your message in the text area that appears at the bottom of the window and hit enter to send. Call 800.288.2020 and select Repair. There's no good answer on why the burying of cables is sometimes forgotten. Thats exactly what happened to Carole Meyer in Fishers. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. How to check for #1 being either `d` or `h` with latex3? A few years ago Spectrum acquired Time Warner Cable. In the last three months, how would you rate Spectrum? Realtime status of outages and problems with service providers. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. STOP WITH THE EMERGENCY ALERT SYSTEM!! Just select Xfinity support and you will be able to speak with the next available specialist. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. I was patient before. What happens when the person who buys your house calls for a locate? Need for water pressure regulator when increasing supply line. Could you please send our team a private message with your full name and full address? @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. 3+ month old thread being closed due to age. ^JC, We are glad that this working and apologize for the inconvenience. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. They can resolve the problem. Leave a message in the comments section! Who has the worst service. Honestly, @Ask_Spectrum your WIFI is trash! Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. My hardline connection to my PC never has connection issues. . Useful comments include a description of the problem, city and postal code. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. Thanks for escalating this Rustyben. Let us know. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. that's ridiculous and you won't be keeping me as a customer. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. Unless it's a hazard you will have to wait until the outage is resolved first. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Disappointed and concerned. Verizon service typically comes in underground, he said. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. I thought these forums were public. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Spectrum outages have been causing frustration for many of the company's customers. You can dig it up yourself and rebury it a short distance away. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Learn more about Stack Overflow the company, and our products. They hook up some kind of tone generator to the buried equipment to locate it, they aren't looking at a map to know where it is. Plot a one variable function with different values for parameters? When the number of reports exceeds the baseline, represented by the red line, an outage is determined. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. No one out at all. I don't think this is allowed. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. It is the second largest cable operator in the United States. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. Want easy home advice delivered right to your phone? Making statements based on opinion; back them up with references or personal experience. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? 1. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. The density of these reports is depicted by the color scale as shown below. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Before posting a new question, please check out our. So we checked and discovered she may have to pay for the repairs, unfortunately. Latest outage, problems and issue reports in social media. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. They say the cable will be buried later in the week. Shameful. In most states you need to call before you dig. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. I can't go anywhere else to work for obvious reasons. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . ET. @Ask_Spectrum We have DMd for 2 days. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. All numbers are for sales or troubleshooting services. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. All rights reserved. How ******** are ppl supposed to work from home if the service dont work!??? Shortly thereafter, that video went viral at more than 2 million views. How can I mark capped drip line outlets from irrigation systems? However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Share them here. Try visiting the following official links: We are happy to look into this further. Click the "direct message" icon. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? As a result, you have been temporary blocked from accessing the website. Users are reporting problems related to: internet, wi-fi and tv. After completing this captcha request, you can continue to access the site as normal. No one has been out to my property to address the downed exposed lines. Keep your trenches or holes at least 18 inches away from 811 markings. If you have any tips or frustrations you wish to share, please leave a message in the comments section! -HB, I understand the frustration that issues on the account can cause. However, they didn't prune anything near the cable. The third picture shows two boxes and more wire tangles. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. $80 a month for JUST WIFI? Called xfinity x7!! If there is a weblink to report these issues, please send it to me. . If additional resources are needed (bucket trucks, street closures, etc.) @GetSpectrum what the hell!!! To learn more, see our tips on writing great answers. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? If youre not using either, you can just take them down and throw them away, Williams said. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. From there, click the 'New Message' icon. If it was gas, electric, or plumbing, I would say not to touch it. Spectrum Channel Lineup. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. which naruto clan are you based on your zodiac sign, terrace park country club membership cost,
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