Specific conditions for Electronic TicketsWe may issue you with an electronic ticket instead of a paper ticket. Unlicensed firearms, including replicas and de-activated firearms. 0000210605 00000 n 0000128800 00000 n 0000248242 00000 n 0000174070 00000 n 11. Permitted Quantity of LuggageIf you are travelling on an adult ticket you may take with you without charge when you travel on Eurostar trains up to two (2) large items (suitcases, rucksacks, musical instruments etc. You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so. 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. Get reimbursed for lost, damaged or stolen bags. Enter your details below to request an eVoucher or exchange your ticket. How to Book AMTRAK tickets from outside the U.S. What resources exist to plan and book train travel? Audit RequirementsOur staff or agents may retain tickets for audit purposes. The Conditions of Carriage which apply to your journey are those published at your date of travel. 3.2 You agree that you will stop using, or modify your use of the service if requested to do so by any employee or agent of Eurostar. 0000274378 00000 n 0000137328 00000 n Where appropriate, we will pass the complaints to the carriers responsible for them to deal with. But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. FCA authorisation can be checked on the FCA register at. 6.2 This agreement shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts. 0000194103 00000 n Anyone with experience of Eurostar Travel insurance? These must be stored in the luggage racks in the carriage where you are seated and any pushchair must be folded for storage. 0000165804 00000 n . We do not sell the app to you and we remain the owners of the app at all times and all the trade marks, copyright, database rights and other intellectual property rights in the app belong to us or our licensors. 10. This section will not be construed to limit or exclude any other claims or remedies that Eurostar may assert under this agreement or by law. 0000214739 00000 n 0000132205 00000 n The applicable rules and procedure when submitting a request to the Mdiation SNCF Voyageurs are governed by a Mediation agreement (Protocole de mdiation) Eurostar International Limited has entered into. 22. 0000123833 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. They may be used as full or part payment against the cost of:- any Eurostar ticket purchased at the locations shown below; and/or- goods purchased at Eurostar outlets (for a list of these outlets visiteurostar.comor call the Eurostar Contact Centre as shown below).It may only be redeemed in the U.K, in person, at the following locations:- St Pancras International Ticket office- Ebbsfleet International Ticket office- Ashford International Ticket officeor by phone through Eurostars Contact Centre on 03448 224 777**.This voucher is not refundable or exchangeable for any form of cash or credit alternative other than described above.It will not be accepted if it has been damaged, defaced or spoiled or has been tampered with or altered in any way.Eurostar International Limited shall not be liable to any person in the event of a Eurostar gift voucher being stolen, damaged or lost, regardless of whether it has been used.Conditions of Carriage and fare terms apply for travel on Eurostar. With Allianz, you can get 24-hour assistance for travel and medical emergencies, which can help with everything from lost passports to finding medical care. 0000207075 00000 n Having 2 insurances for the same thing is a reason for them to star quarreling over who will pay out etc etc. Any costs of return of items will be borne by the owner. 0000039005 00000 n Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. 0000139902 00000 n 0000440871 00000 n We reserve the right to retain all or part of your personal data or any data we collect from you and disclose it to a regulator, a court, or to a public body to comply with any regulatory, government or legal requirement. 0000148422 00000 n If any part of these Conditions of Carriage is found to be invalid or unenforceable, that shall notaffect the validity or enforceability of the remainder, which shall remain in force to the fullest possibleextent. 2 Important information Thank you for taking out Eurostar Travel Insurance with us. If a ticket is withdrawn or invalidated by our staff or agents you will be refused permission to travel and/or continue your journey and no refunds will be issued for any used portion of your ticket. 0000163243 00000 n 2.3 Access to the service may be blocked, suspended, or terminated immediately at any time without notice and for any reason including, but not limited to, violation of this agreement, actions that may lead to liability for Eurostar , threaten the security of the service, disruption of access to other users or networks, licencing restrictions and violation of applicable laws or regulations. TM. 0000220433 00000 n Group LeaderGroups must have a nominated leader. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. (iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). 03432 186 186. otherwise call . In addition, a European online dispute resolution (ODR) platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints. Eurostar International Limited assumes no responsibility whatsoever for the accuracy, timely delivery, security or privacy of any transmission made via the internet involving persons or computers systems beyond its control including credit card or other personal information. Although missing out on your holiday might be disappointing, cancellation insurance can help avoid the further disappointment of losing all the money you've paid for it. If you bought your policy at the same time as your EurostarTM ticket, call 03432 186 186, otherwise call 0371 200 2457 . **Calls charged at national rates. 0000222832 00000 n Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. 0000196489 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909 . If we do this, we will provide you with replacement tickets or receipts as appropriate. 23. 0000133694 00000 n 0000186421 00000 n This does not affect your statutory rights. 0000205301 00000 n Withdrawal of ticketsTickets remain our property and if you fail in any material respect to comply with any condition governing its use, your ticket may be withdrawn or invalidated by our staff or agents. REQUESTING REFUNDS ON TICKETS, TRAIN SERVICE DISRUPTION& PERSONAL INJURY, 34. Eurostar shall not be responsible for any indirect, special or consequential damages or losses suffered by you or any third parties. 0000119596 00000 n Managing your booking, selecting seats and options for getting your tickets. 21. This website is owned and operated by Eurostar International Limited. An electronic version of the PRR can be accessed via the following externalwebsite:https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371. 2462001 is an Appointed Representative of Mondial Assistance (UK) Limited. where claim forms can be obtained immediately via email or by downloading from the site. To the extent permitted by English law, this websiteis provided without any warranty or term of any kind, whether express or implied, including but not limited to any implied warranties or implied terms of satisfactory quality or fitness for any purpose. Any specific terms will be clearly specified in the promotional code voucher, email or any other media used to advertise the promotional code. The table below sets out articles which must not be taken on board Eurostar trains (carriage prohibited) and articles that may only be taken with special permission as registered luggage by prior arrangement (carriage permitted as registered luggage). Eurostar reserves the right to change these General Terms and Conditions at any time. As that is what all responsible travellers do! 75% of the cost of the affected leg as a Eurostar e-voucher. UNDER WHICH LAW IS EUROSTAR TRAVEL INSURANCE GOVERNED? 0000411940 00000 n 2.1 You are responsible for providing any hardware and software necessary for you to access the service and the compatibility of that hardware and software. 0000118903 00000 n Where there are anyinconsistencies within these Conditions of Carriage, the condition more favourable to the passenger willapply. References in these Conditions of Carriage to "paragraphs" are to paragraphs of these Conditions of Carriage. 3. 10. Yet when you ring up the travel insurance provider to cancel the booking you can't actually cancel and get a refund! You then DON'T need to take out any additional insurance for specific parts of the journey, it will already be covered. Dangerous sporting equipment (seesporting equipmentsection). 0000197009 00000 n You agree not to use Eurostar International Limiteds website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person. Make sure that you check the times for your train prior to travelThe train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents. 0000056968 00000 n 0000189292 00000 n 0000130341 00000 n All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. 0000271619 00000 n Eurostar terms and conditions states, "You or anyone in your party may cancel a City Break / Train + Hotel booking at any time by sending written notice to us. Click here if your service is cancelled and you need further info including how to request a refund. 0000119076 00000 n If available, the platform can be accessed athttp://ec.europa.eu/odrand claims submitted to the platform will be addressed in accordance with Regulation EU 524/2013. If you wish to cancel your ticket, for whatever reason, no refund or alternative tickets will be given. Eurostar train tickets can be printed at home using the Print-at-home facility onwww.eurostar.com. 0000170780 00000 n You're over insuring which apart from the fact that it costs extra money it leads to debates which of the 2 insurance companies will pay for your costs. If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. 0000181479 00000 n The promotional code has a cash redemption value of 0.001p and is not transferable or assignable. Alternatively, please call our claims department on 020 8603 9643 or, Email: travel.claims@allianz-assistance.co.uk, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. 26. 0000008129 00000 n ?,HR Claim for meals, accommodation and other covered expenses if you experience unexpected delays. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Travel Insurance Claims Department; PO Box 451; . All flick knives, gravity knives and daggers.Folding pocket knives with a blade over 3" (75mm) in length are also banned. 4. 0000223564 00000 n We may, without any liability, remove and/or destroy any luggage and/or any other property which might in our opinion present a security risk or cause injury or inconvenience to persons or damage to property. You are travelling abroad. 0000162503 00000 n The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). 6.1 Except as otherwise provided above, any waiver, amendment or other modification of this agreement will not be effective unless in writing and signed by the party against whom enforcement is sought. 0000274493 00000 n Wheelchair usersFor safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to four(4) per train, travelling in the special areas provided. 0000022274 00000 n 1.1 By using the service you agree to be bound by these terms and conditions in full. 0000220053 00000 n (lines open 09.00 -17.00 Monday to Friday). 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. 0000016550 00000 n You are recommended to take out insurance in respect of any consequences of delay or cancellation going beyond what these Conditions of Carriage provide. 0000218599 00000 n It's all covered with the EHIC. If your train is delayed for 60 minutes or more,you are entitled to claim compensation. Can I cancel and get a refund online? Eurostar shall not be liable for any failure to fulfil this promotion where such failure is caused by any supervening circumstances amounting to force majeure. 0000411630 00000 n (Small folding pocket knives with blades under 75mm are the exception & are permitted). You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. We may refuse to allow a group to benefit from a "group" fare when the members of the group do not have the same reason for travelling. For more details on what you can carry when you travel on Eurostar trains, additional levies payable and our registered luggage service please check our website:www.eurostar.com. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Yes, your data is only used in the purchase of our travel insurance product and not released for any other purpose. If:(a) you fail to comply with any processes and procedures;(b) carrying you would break government laws, regulations or orders, or render you and/or us liable for a penalty, prosecution, or fine;(c) you have refused or failed to present information which a government, enforcement authority or health authority has asked us to provide or review, including a valid health verification, vaccine or other document required by the country you are travelling to; or(d) you have refused or failed to undergo a health or vaccine screening or examination required by a government, enforcement authority or health authority;you may not be allowed to board the train or if you are already on board the Eurostar train service, you may not beallowedto continue your journey on the Eurostar train service. 0000179126 00000 n 0000224841 00000 n Can I cancel and get a refund online? 0000132937 00000 n 0000008030 00000 n 0000140796 00000 n 0000181663 00000 n 0000138835 00000 n 0000195585 00000 n 120 minutes or more. 0000246806 00000 n I purchased their additional cancellation insurance for 9. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. Connecting trains in Brussels on the outbound and inbound journey must be taken within 24 hours of arrival in, or departure from, Brussels. Single Trip insurance cover ends on the expiry date shown on your policy confirmation, or your arrival back in the UK, whichever is earlier. Registered office: Times House, Bravingtons Walk, London N1 9AW England; No:02462001; VAT Number GB 991 292 001. The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey. Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. Eurostar: Eurostar cancellation insurance - See 87 traveller reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. Is there another countrys pass similar to Swiss Rail Pass? 46 0 obj <> endobj xref 46 321 0000000016 00000 n Where there are changes in the published train times after you purchase your ticket but before your date of travel: (i) you may decide not to travel, in which case you would only be entitled to a refund if permitted in accordance with paragraph 31; or (ii) subject to availability, you may be able to exchange your ticket for a different Eurostar train service in the same class of travel as stated on your original ticket. 0000195781 00000 n 0000225513 00000 n insurance as shown on your insurance confirmation. If you apply for an e-voucher after your outbound travel date but 7 days before yourreturn inbound journey we will be able to issue an e-voucher equal to the value of your inbound journey only. 20. Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. 0000163421 00000 n 0000125141 00000 n 0000193367 00000 n 0000206901 00000 n 0000159392 00000 n Any exchange of Standard or Standard Premier tickets must be made before your scheduled departure time. From time to time updates to the app may be issued. With the right travel insurance, you won't lose out on money if your flights with Eurostar are changed or cancelled or your trip is cut short. AWP Assistance UK Limited FCA registration number is 311909. 5.1 We are only liable to you as set out in this agreement. Kitchen knives and household utensils.DIY tools such as screwdrivers, drills & hammers. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. If you wish to use the promotional code for a child they will be required to travel at the adult rate. 0000285920 00000 n 0000148208 00000 n You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. To ensure the provision of a quality of service to all our customers and to ensure that the behaviour of some does not disadvantage the majority of our customers, you agree to abide by any fair use policy which we may apply. 0000018812 00000 n Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. Were sorry for any disruption to your travel plans. Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. If you have a trainonly booking and youre claiming an e-voucher because your train has been cancelled, the following applies: If youre claiming an e-voucher because youre due to travel before 30 September 2021, and you prefer to postpone your trip, the following applies: Eurostar paper vouchers may only be used in accordance with the terms and conditions. Please read the policy wording carefully to ensure you have the cover you need. 0000148590 00000 n Your experience can help others make better choices. compressed gas or air powered match pistols or hand guns. 0000310447 00000 n Do not collect email addresses or other personal details or use the service to send spam. 9. 24. 't.&XhACi3XW1[MEq|Jm0'N;wI+7D{dFyNTdjuquRT 7SJ]G. 13. 0000146766 00000 n Insurers in general don't like to pay out. (ii)Act responsibly the service is provided on the basis that you use it responsibly. 0000310568 00000 n InterpretationThe use of the words "we", "our" and "us" in these Conditions of Carriage, refers in each case to Eurostar International Limited, and the use of "you" and "your" refers in each case to any passenger or passengers travelling on our trains. Additional ServicesThe supply of additional services for groups such as catering shall be by mutual agreement between us and the nominated group leader. Found itemsYou may not regard any item which you find on our premises or trains as belonging to you and must hand over any such item immediately to a member of our staff (or, in the case of money, to the appropriate police staff) for safekeeping. Be very careful with over insuring. 0000182031 00000 n 0000188176 00000 n If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. 0000174745 00000 n Items containing incapacitating substances such as gas guns, tear gas sprays, mace, CS gas, phosphorus, acid and other dangerous chemicals that could be used to maim or disable.
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