Well what they should understand is they would be making more money (Gratuity)if they make their guests happy and of Course automatically hotel also would make more money if guests return or recommend hotel to the friends and family.. Certain parts of our site wont work well without it. Job specializations: Hotel. Cleanliness 4.5. CabanasRevelry meets recovery at Fairmont El San Juan Hotels relaxing pool cabanas. Report. Reviewed We are unfortunately checking out today as Im sitting on the veranda of my Ocean Front Villa writing this review. The experience was pretty nice. Sal R. Families - 4/21/2023 Confirmed reviews ALL. When entered room there was old food left in refrigerator:( The rest of the week the rooms were cleaned pretty good. Shout out to the bartender who also made killer fresh watermelon margaritas! 0000001556 00000 n While I wish you had a better experience, it is feedback like this that we learn from and use to improve. lobby live entertainment, 24/7 access to Fitness Center, entry Brava Night club. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Another pool attendant said we should go to the bar and order food because if the server did show up it would be a long wait. 0000008801 00000 n We also suggest bringing sunscreen, hat and beach towel from your ship. 7.9. this was pretty much exactly what we needed to make a day at the beach possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Book from April 14, 2023 until September 5, 2023 for stays through December 30, 2023 (stay dates may vary by property). Or book now at one of our other 2735 great restaurants in Carolina. Timelessly true to Puerto Rico, the Rum Bar radiates with a warm glow reflective of the island's national spirit, rum. As always, caring for you is our top priority. Brunch & Bottomless Mimosas Apr 18, 2023. Reviewed Beach area was very nice, really enjoyed. Celebrate Noche de San Juan in luxury and enjoy iconic festivities at Fairmont El San Juan Hotel, Enjoy breakfast buffet for two daily at Caa. Excelente ambiente. For groups of 4 or more, we can usually arrange a private shore excursion for less than the cost of a large cruise line tour. If a spa treatment is what you have been dreaming of, you will also receive a 10% discount for spa services at the serene Akua Spa. Daybeds can be cancelled by 10:00am AST the day before your reservation date. Situated on two miles of the pristine Isla Verde The only hotel that (used to) offer day passes is Marriott Stellaris. The hotel is absolutely beautiful. Live Entertainment! This is never our intention, and we'll be sure to discuss all of your comments internally to ensure that we are still providing the best service possible. 0000019978 00000 n Wedding parties will indulge in a relaxing day in one of the cabanas, outfitted with specialties such as aroma diffusers and customized food and wine baskets. Compare prices and find the best deal for the Fairmont El San Juan Hotel. Should your destination still require you to present a Definitely recommend!! Alternatively, you may use, San Juan Marriott Resort & Stellaris Casino. Fairmont El San Juan Hotel perfectly teeters the line between international Caribbean charm and domestic vacation bliss. Sign up for more information about this hotel. Full Time position. Bring valid photo ID and check-in at the security gate next to Brava. Food was very good and the service was excellent from the guys helping with our beach chairs to the waitress and bartender. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. POOL CABANAS + DAYBEDS Fairmont El San Juan Hotel offers takeout which you can order by calling the restaurant at (787) 791-1000. Experience your own Fairmont Momentswhere unparalleled service and hospitality are at the heart of every stay. Turn right on Route #187 (Governors Ave), keep right going west. Day pass. 0000012776 00000 n Accommodation: Fairmont El San Juan Hotel. 3. Members' rate available: Save up to 10% at participating hotels with our loyalty programme. I reminded them I also had a reservation for a double queen and moving me to a double queen was not accommodating my request, it was fulfilling my reservation. Book with Confidence :Flexible cancellationandsafety protocols. Everyone was AMAzing but Juan is definitely the man !!! A manager finally came and was able to switch me to a room with a double queen. Hospitality/Catering. This is the version of our website addressed to speakers of English in the United States. The security was ridiculous asking what room I was in when I pay for services & dont get a wrist band specifically for my beach service area but your harassing us and arguing with us? Take your pick from our generous range: sophistication in the Grand Tower, splendor in a garden, poolside or ocean villa, or style in a junior, queen or king suite. we got a daybed in the shade on the beach from 11am - 3:30pm, two adults and a 4 month old baby. You have Javascript disabled. With a white sand beach, beachfront dining, and a beach bar, this resort is the perfect place to soak up some sun. Tendrs a tu disposicin wifi gratis, estacionamiento y balcn. Swim up bar is lovely. Discover the rich culture of Puerto Rico. Drinks run about $18 each not including tip. Servers deliver drinks directly to the cabanas, or guests can indulge in a cocktail from the spirited swim-up bar. . The islander charm of San Juan will quickly win you over. We had the deluxe ocean view which did had a view of the ocean but was mostly of the roofline below. 0000117298 00000 n The only complaint I have is with the all day Sunday pool party. http://www.fairmont.com/puerto-rico/activities/pools-and-beach/, Join us for private events at our Beach Club! However if you are looking for a pool / beach with a loud party scene and basic room accommodations then it's fine. wheelchair accessible with shower, hand held shower, height adjusted features This is never our intention, and we'll be sure to discuss all of your comments internally to ensure that we are still providing the best service possible. Enjoy up to 20% off your stay when you book before September 5, 2023 for stays through December 30, 2023.. Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. Hotel is great for couples that like to party and for groups of single men/women.I can't really fault the hotel for catering to the party crowd and trying to be an upscale hotel. The restaurants are SUPER pricey. All things considered though, the kids had a great time and so did we. Fairmont El San Juan Hotel Photo Source: Fairmont El San Juan Hotel. Estars muy cerca de atracciones como Playa de Luquillo y Casino Wyndham Grand Rio Mar. 0000016265 00000 n The location was close to the airport, close to old San Juan and on a nice stretch of beach. Bartenders were quick and made strong drinks. 2 reviews. The very first day when we arrived at our room there was no water bottles in the room as normally we have them in the USA in every single hotel so I called customer service and I requested water for the room. Review tags are currently only available for English language reviews. hotel day passes Apr 07, 2023; San Juan charm on condado beach? Miami. 1Ft B\lbic"1p.`y~"@ Food is delicious. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. I was looking for a place to just eat, drink and relax on the beach and the daybed on the beach was perfect. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Eric at the front desk was just superb and professional As a Diamond member he acknowledge me and treat us well . Book with Confidence :Flexible cancellationandsafety protocols. 0000122066 00000 n No coordination with parking ticket. - The free WiFi throughout the resort was adequate. Unfortunately, this restaurant is not on the OpenTable reservation network. How much did you pay? 6063 Av Isla Verde 00979San Juan Puerto Rico, Contact email esj.reservations@fairmont.com, Access: 2 km / 1.24 mi 1 hrs 9 min walk / 9 min drive, Access: 3 km / 1.86 mi 1 hrs 23 min walk / 13 min drive, Access: 5 km / 3.11 mi 1 hrs 39 min walk / 18 min drive, Access: 8 km / 4.97 mi 1 hrs 39 min walk / 22 min drive, Access: 10 km / 6.21 mi 1 hrs 39 min walk / 14 min drive, Access: 65 km / 40.39 mi 1 hrs 39 min walk / 1 hrs 6 min drive, Access: 75 km / 46.6 mi 1 hrs 39 min walk / 1 hrs 39 min drive, Access: 35 km / 21.75 mi 1 hrs 39 min walk / 1 hrs 21 min drive, Check-in from 04:00 PM - Check out up to 11:00 AM. 45th Anniversary and they are hitting it out of the park! The beach. We never had a good experience with the front. First Time Curio and what an experience !!! We booked the vacation a week before after having to cancel our vacation in Mexico. Day Passes can be cancelled by 10:00am AST the day before your reservation date. Live an unforgettable day in a luxury cabana or daybed at one of the four pristine pools that offer experiences ranging from relaxing to reinvigorating, or bask in the sun on the award-winning Isla Verde Beach. The most expensive day is usually Tuesday. hb`````a`c`XAbl,gn?Q``X?`4E8v[kz_f We had the best time using the day beds ! 0000002788 00000 n Taxi Turistico from airport to hotel is $14 per taxi plus $1 for each piece of luggage. Apr 24, 2023. Just charge it in the initial room rate instead of "sneaking" the charges on you after the fact.- Food and drinks are very expensive. I am not cheap specially when im on vacation but $60 for 3 bottles of waters its insane Its taking advantage of tourist. Reviewed He was kind and attentive. Located at the award-winning Isla Verde Beach, minutes away from downtown San Juan, Puerto Rico . Definitely try the hummus and pinchos on the menu DELICIOUS!! Thank you for making our experience memorable. More. Stay away!!!! This is NOT the 4 star hotel you think you are booking. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. From the day I got there where no one even helped me with my luggage and I had to actually bring the luggage to my room myself to the lack of service on the beach area and me always having to go get my own food and drink. reviews. The best trip is the one we haven't taken yet Find it on the Accor All app on the Apple store and Google Play. Please rest assured that we are taking the appropriate measures to address the topic in mention. Location. 0000016403 00000 n The food was great and it got better the drinks were tasty. I can go on and on here with all the bad experiences we had it at this hotel for those five days we spent there. + Paid almost $5,000 for balcony room and got rat cave for the same amount. So none of us would ever ever recommend this hotel for any one looking to have a pleasant, relaxing vacation specially if you have a family member with special needs.. Embark on your own adventure and find yourself amongst some of the world's most storied addresses. Check-in 4:00 pm - You won't need to a pass to use them, and there will be independent attendants renting chairs and umbrellas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Its a bit annoying to see these prices pop up on your room bill. Reviewed During these times, traveling to Puerto Rico Located at the award-winning Isla Verde Beach, minutes away from downtown San Juan, Puerto Rico, the hotel artfully blends the best elements of yesterday, today and tomorrow. The day pass really only gets you access to the pool and towels. Expensive to eat and drink and they dont allow you to bring your own coolers. Location 4.6. Copyright 2023 OpenTable, Inc. 1 Montgomery St Ste 500, San Francisco CA 94104 - All rights reserved. They had the audacity to charge me for 3 bottle of water $60. The lobby had a lot of charm and the pool villa was a good size and clean. There is a beach club bar on the far north side of the resort that had good fries and guacamole with a beach view. Thank you for taking the time to share your feedback. The cabana on the beach was amazing. El San Juan is a beautiful property with wonderful accommodations, staff and services. Embrace the hotels lush pool area by reserving a daybed or luxury cabana, featuring butler service, a mini refrigerator, digital safe, HDTV, wi-fi and more. Thank you, and we'd be grateful for another chance to assist you in the future. 2023-04-18. For further information, please contact, Complimentary Wi-Fi, flat-screen TV, cable television, Apr 03, 2023; ID for Child . So I read a lot of reviews before we booked. On the pool party day the pool side food service for hotel guests was very poor, which was not the case on my other days of stay. Venture inside and find an ode to traditions, old and new. From hotel, take Isla Verde Ave (Route #37) on left, going East. Overall it was good. We had a wonderful time booking seaside cabanas see u again soon, Very relaxing love the fairmont You will receive 10% off all food and beverage while on the property. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The suites were great and the rooms were clean. Should your destination still require you to present a You could see the beach and very accessible to the beach as well. Our waitress was so attentive and kind, the location is perfect whether you want a pool day or beach day. All I can say is that if youre planning a trip to Puerto Rico, you can stop looking at the other hotels and book the Fairmont right now. The food was decent. Servers were busy but did great. would recommend and am happy to know this is exists for future visits. Location 4.6. Cabana. Las pasamos sper. The room we got was amazing and all the amenities and facility was just great .. My only thing that I have to complain about is room service . I totally recommend the cabanas! I was supposed to get an upgrade if one was available upon checkin , but I was denied . Live entertainment Thursdays to Sundays, bottle service and crafted cocktails. It is always a pleasure to receive feedback. This is the version of our website addressed to speakers of English in the United States. Our server was extremely attentive and we didnt have to wait long for drinks or food. Relax in the lush mountains of Puerto Rico with a unique soothing spa & wellness day. We take great pride and have made improvements in the past based on guest feedback. Write to Fairmont Hotels and Resort: 155 Wellington Street West. But the pool and beach was too busy on the weekend- selling day passes to non guests ruins this hotel. Extremely disappointed for a considered not all inclusive 5 star hotel:(. Easy access to the beach, but unfortunately Fairmont dont train their staff properly in the average of 10 workers 2 of them were nice and 8 werent tourists friendly no matter how much you tipped them or how nice you were to them they wouldnt give you good service.
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