No big deal, I know they use 3rd parties sometimes. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. Required fields are marked *. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_8',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. StubHub changed its refund policy about a month ago. On that front, things played out almost laughably on Saturday. Lots 81-82 Street C In any case where a seller fails to provide valid tickets, we hold them 100% liable.. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. StubHub's return policy is called the "FanProtect Guarantee". NYU Local editor in chief, aspiring dolphin trainer. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. Learn more about how we make money. Listings are removed without . StubHub stopped guaranteeing cash refunds. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. How Can I Request a Refund for a StubHub Ticket? StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Click your state to see if you qualify! Customerscomplained to the media andfiled lawsuits. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. No big deal, I know they use 3rd parties sometimes. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. You can get a refund from StubHub by calling their customer service line. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. StubHub will contact you as soon as possible. Read the full policy. How rare is this, actually? Call +1 (866) 788-2482 with all the details about the purchase. All Rights Reserved. Receive a coupon for 120 percent of your original purchase*. Our Standards: The Thomson Reuters Trust Principles. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Go with that one and theyll connect you with a representative. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. Yes, StubHub is both reliable and offers a refund policy. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Scan this QR code to download the app now. The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. I reached out to Stubhub and they said since the event already happened, yesterday, there's nothing they can do. For more information, please see our Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. Include the reason for the refund and any supporting documentation. This may include details from your tickets (so be sure to keep them), or information from the event venue. When deciding whether to go through the Ticketmaster resale vs StubHub resale process, the policies and protections offered by the platforms are important to consider. Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. Remember to provide us with valuable feedback. Who should shoulder those cancellation costs? Yes STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. Is that true? In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell 2023 The Hollywood Reporter, LLC. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Enjoy! I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. See here for a complete list of exchanges and delays. Describe your scenario and include any supporting evidence. The Hollywood Reporter is a part of Penske Media Corporation. Sometimes email clients send our first email to a spam or promotions folder. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. StubHub offersthe retroactive refunds because the live events industry is opening back up. Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. BOSTON . I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. You can request a refund from StubHub by email. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Subscribe for full access to The Hollywood Reporter. (States, Store Locations, Prices, Types + More). According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. Has anyone else not had their tickets available by date and time in confirmation email? If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. After the switch, you will enter the email address you use to access the community in order to reset your password. Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. Thanks. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. US and Canada 1.866.788.2482 Toll free. Seller should not have contacted you that is against Stubhub policy. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Factbox: Why are Hollywood writers threatening to strike? According to StubHub, it was intended to reduce risk for buyers whose events were likely . Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If these are not available, you will likely get a full refund. Gilliam agreed in Mondays ruling. Would love to hear if anyone has had success getting a refund from Stubhub. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. StubHubs return policy is called the FanProtect Guarantee. So you don't think it's possible the original buyer got refunded and we just don't know about it? If StubHub asks you to return the tickets you . Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. We will process the refund to your original payment method within 5 days. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. 7 calle 1, Suite 204 As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. We just sent you a welcome email. Full buyer Terms & Conditions here. (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; You can resell your ticket using either an app or a PC. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-leader-2','ezslot_13',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); The terms and conditions will apply to refunds. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Leonard of Los Angeles, CA Verified Reviewer. Offers may be subject to change without notice. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. and would like to return it? Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Personal Loans can provide financial relief during an emergency. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. The . If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. California seems, at the moment, to be confounding the high court. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. We are changing the way you register and sign-in to the StubHub Community. Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Class counsel in the StubHub MDL said in their brief opposing arbitration that their injunction claim is exactly that: a necessary means to block StubHub from continuing to deceive the public about its refund policy. Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. Danielle is the author of this solution article. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . Exchanges will only be allowed for accessibility reasons. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. This practice was implemented in early 2020. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. OK, I think this show has been rescheduled to September 7, 2022. Did you find it helpful? Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. 100 % Guarantee my ass. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. StubHub, in its sole discretion, will determine when an event has been cancelled. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. Help us improve this article with your feedback. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. No. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. Privacy Policy. I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. Dollar Scholar Asks: Does Postdating a Check Work? Paying $150 on StubHub is not always going to get you the same thing as paying $150 on the artists or teams official website, which StubHub openly admits. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. If it is postponed/rescheduled, the tickets are still valid. Many events this past month were canceled. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. The corporate pushback has not escaped the attention of the 9th Circuit. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . NewsletterDollar ScholarStill learning the basics of personal finance? By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Colorado Attorney General Phil Weiser joined nine other . Your email address will not be published. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. Others were postponed. Sorry we couldn't be helpful. Phone Call 1-866-788-2482. Needless to say, this concert never happened. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Let us teach you the major money lessons you NEED to know. McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. The credits are valid through the end of 2022. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Email is another option for requesting a refund. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? StubHub has the final decision on whether or not you will receive a refund. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Before purchasing tickets, carefully review your event and seat selection. I agree to Money's. All quotes delayed a minimum of 15 minutes. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). StubHubs terms of service include a provision requiring individual arbitration of consumer claims, but Gilliam ruled that the company cannot enforce the provision for claims under California law because of state supreme court precedent from 2017s McGill v. Citibank NA. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". Had a concert canceled because of COVID-19? "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Precluding StubHub from allegedly misrepresenting to the general public the protections afforded by its FanProtect Guarantee, Gilliam said, is a paradigmatic example of public injunctive relief., Even if StubHub is right and plaintiffs asserted the injunction claim specifically to evade arbitration through the McGill rule, the judge said, their motivation for doing so is simply irrelevant to the inquiry.. Of course! On March 7th, StubHub emailed Marrali a copt of its refund policy . Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. We also share information about your use of our site with our social media, advertising and analytics partners. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. and our StubHub counsel William Donovan and Daniel Campbell of McDermott did not respond to my query on Gilliams ruling. Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want.
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