I'm glad I didn't. Nosebleeds were even more than what paid for pit tickets. It is not in a seller's best interest to cause issues for a buyer at the same time. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? How long the refund will take to process. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Re: Tickets wont arrive until concert date. Cookie Notice Once we got into the venue we were told we had no seats that it was general admission. Scan this QR code to download the app now. We really do appreciate the feedback though. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. and our My friends have had no issues using this as well. how do I sell tickets to an event not yet listed? We are changing the way you register and sign-in to the StubHub Community. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Many or all of the products here are from our partners that compensate us. But as those events near, they may come down in price in the absence of having a buyer. Listings are removed without . New to StubHub? and we would be screwed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Did you find it helpful? I called an hour before the concert to learn that my tickets were unavailable. Sign up to receive our free weekly newsletter. I bought Hamilton Chicago tickets for a show almost a full year later. We value your privacy. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Apparently sometimes it's out of their control. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. I never received an email. Obviously AVOID IF YOU CAN. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. We've got you no matter what. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. For more information, please see our When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. Hey @PM444! And if so, you may be curious about StubHub if you've never used it before. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We know this can be concerning. You're protected if events are canceled. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. How do I know I can trust these reviews about StubHub? This company will not make things right, do not use this site. Scan this QR code to download the app now. You may not get them until just before that date. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. I was assigned 2 seats, 67&68. There are still tickets available it is just a very slow process," Smith Tweeted in March. We can't ask them to send tickets earlier than the date in your order details. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. FanProtect Guarantee: Bucket list site for many people let's say. Understanding your order's delivery status Print. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. Stubhub NEVER processed a refund and NEVER provided an account credit. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. The Ascent's Definitive Credit Score Guide. Were all stressed! That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. What Types of Homeowners Insurance Policies Are Available? We can't ask them to send tickets earlier than the date in your order details. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Waiting till the day of is bull****. We really do appreciate the feedback though. I was then sure I was going to get hosed. After the switch, you will enter the email address you use to access the community in order to reset your password. The only way to complete mlb sales on Stubhub is by entering the barcodes. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. How do I sell tickets that have a delivery day on Ticketmaster? but we will do all that we can to help you out. I read the FAQ but don't understand it. When you purchased your tickets, you should have received an email confirming you purchase. I bought tickets in November and there was a "delay" in transfer. If you're using thewrong credit or debit card, it could be costing you serious money. Original review: April 16, 2023. is there still hope i will get my ticket? I received all 3 of my tickets 2 days after payment at the agreed price. I was unable to get tickets through Ticketmaster as it had sold out. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. You can always deliver before this date. After the switch, you will enter the email address you use to access the community in order to reset your password. Published on Aug. 24, 2022. They said they would provide a refund and small account credit. In fact, this card is so good that our experts even use it personally. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. Use of this website signifies your agreement to our, Understanding your order's delivery status. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Did you find it helpful? Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Yes Seems like nothing but questions on this site with no answers. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Fan rewards: If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. Your sale will show as an open order in your Stubhub account. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Sorry we couldn't be helpful. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. Some venues, artists, and teams don't release tickets until a couple days before an event. and our Let us know if you have any other questions or concerns. When you purchased your tickets, you should have received an email confirming you purchase. So buyer beware. I purchased 3 pit tickets totaling 530 dollars. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. If you will get credit or a full refund on your original payment method. After the switch, you will enter the email address you use to access the community in order to reset your password. All Rights Reserved. Explain your case the best you can. Unfortunately if they miss this date, you will need to contact customer support. Ticket was sold and then canceled in this 3 hour period. It should be when you pay for the tickets then the tickets should be sent . I was told 4/11 they escalated my payment and I would get it in 24 hours. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. Rather, those fees can fluctuate based on factors such as ticket price and demand. They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. Provide the information they might require. StubHub obviously does not care about its customers and will find any way to take money from you. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. until the fall, she was told by StubHub that she would not . Sorry we couldn't be helpful. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. For more information, please see our StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Apple Wallet Tickets Not Tranferrable????? I am furious! It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. This info is used to verify your account. Called them and they said oh well, no refund. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Be the first one to find this review helpful. I still show an option to transfer tickets in Ticketmaster but not to sell. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification.
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