Is there a time-limit by which the DVD must be back with the seller ? Thank you for the reply, much appreciated. If you dont ship the item back by that date, we may close your request and you will not receive a refund. When I get a return as a seller on the items where "the . I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. Enter a message to send to your buyer along with the return label. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. When you use an eBay label, tracking is automatically included. The seller replied "I have the pin but I cannot provide it as that would create a security breach." 2. You have 21 days from the date you opened the return to ask eBay to step in. Copyright 1995-2023 eBay Inc. All Rights Reserved. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. If they agree, youneed to send funds to cover the cost. If they don't ebay will force the refund without a return. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . Just print your own shipping label with postage and then schedule a Package Pickup. That is starting to make more sense now. Now I'm supposed tosend items back. and send return shipping labels from one interface. 05-25-2022 When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. Don't use duct tape. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Read our most popular questions and answers on how to handle return shipping for items you've sold. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. But they don't have to disrupt your businessor your profits. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Return shipping costs when you use an eBay label. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Since the seller is from China, they have to send you the funds to pay for the return shipping. For more information about refunds and refund amounts, go to Refunds and Exchanges. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. The chargeback is actually handled by PP, but there is no need for you to worry about that. Keep in mind, there are additional rules for. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. The seller is responsible for the return shipping costs but they won't send me a return label. Subtract one from the other; or. You will have an unreasonably short 10 calendar days to ship the return with those funds. You can create and email return shipping labels to customers easily using Stamps.com. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Do you back your Paypal account with a credit card? Cookie Notice You can choose whether to accept returns if a buyer changes their mind about a purchase. Chargebacks are not often heard about here from the buyer's perspective. Hand the labeled package to your friendly neighborhood driver. Select Create return label. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. The seller was in China and wants me to send it to some UK address (probably a reshipping service). I had paid directly with credit card through eBay (not Paypal). These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. 11:01 AM (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. Log in, make a label, send it back and move on. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. I was under the impression that according to eBay policy, the seller has to provide the label . 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Confirm your return address on the label. Just keep it in mind. That sounds like a scam to me. First things first you need to pack your items in a sturdy box. 772515155830 232a5c42-11c5-4be7 . There are several ways you can send an item back to the seller. My problem now is that there is no option to get eBayinvolved. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. Depending on the reason for return." Bring it to the drop off location with the item you want to return. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. What happens if the item is damaged while it's being returned? Who's responsible for return shipping costs depends on why the item is being returned. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. Pay by card or PayPal, or pay in store at a UPS location. Holiday shipping is now in full swing, check out these helpful shipping tips! Welcome to the Shipping board! Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. You can return items in the following ways: To see which options are available for your return, go to Your Orders. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. You don't have to package your item in a shipping box. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. (unknown). You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. Now there is a message from the seller that they can't send a return shipping label. You can return your package using a label from Your Orders. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. The seller agreed to a return, butcan't buy a return shipping label (international shipping). Welcome to the Buying board! If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . We haven't had any direct communication, just via ebay's automated messaging notifications. Sorry this information wasnt helpful. Here you can discuss all things shipping with other members. You are registered in the U.S. but say you are in Prague. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Printed return shipping labels do not expire and can be mailed at any time. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. Seller "can't send a return shipping label. I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. Select Create return label under the original shipping label number on the order. Typically shipping software is used to create return shipping labels. They're just hoping you don't know that. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. I tried the factory reset procedure from the manufacturer's site, but it did not work, and the phone gives "No command" message. Welcome to the Returns board! I'm nto trying to scam anybody. When youre responsible for return shipping, you can choose from a number of options in the return request form. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. Enter the package details. Here you can discuss returns with other members. We recommend using a tracked service for return shipping. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? First things first - you need to pack your items in a sturdy box. Return shipping labels normally do not have a mailing deadline. and restocking fees from your refund. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. 3. Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. View cart for details. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). This eliminates address mistakes, optimizes the return process, and creates a good customer experience. item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" Was it a Not As Described reason? When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? Copyright 1995-2023 eBay Inc. All Rights Reserved. The seller is responsible for paying the return postage, this is their problem, not yours. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. 2023 ". I was sent the wrong DVD from the UK. Archived post. See our Partial refund guidelines for more details. Tick the box that says I provided a return label with the original item. Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. What number should I call for customer support? It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. (I think Customer Service agents are allowed to extend that time period for international transactions.). New comments cannot be posted and votes cannot be cast. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . They told me to ship the item to an address they provided. . I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. The return shipping label feature is available for all domestic USPS mailclasses. While we're unable to respond directly to your feedback, I tried contacting customer service again, but the rep wouldn't close the case yet. Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. More shipping tips from your fellow sellers! If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. The last message from the seller: "wow did you know there are actually humans behind these sales? Customer Service reps have a quota and will say anything to get you off the phone. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. You haven't provided me with a return label or the funds to purchase one myself. As mentioned, you can ask eBay to step in on day 4. Select a label-free, box-free return location after initiating your return through Your Orders. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. According to eBay's Money Back Guarantee this is your responsibility for a damaged item if you want it returned before you issue a refund. Need a Shipping Label? Those sellers from China will jerk you around and try stalling long enough that the MBG will expire and the case times out. "The seller was in China and wants me to send it to some UK address (probably a reshipping service). A wrong DVD sent surely will fall under a warehouse problem. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. The seller agreed to a return, but can't buy a return shipping label (international shipping). The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. I don't accept returns, why do I have to pay for a return shipping label? Examples of alternative shipping arrangements. I thought the seller had to provide a mailing label. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Return an item with alternative shipping arrangements. - edited Thanks,pjcdn2005. You can chat with other members about anything to do with buying on eBay. 05-14-2021 12:24 PM. The only time an automatic label can be provided by the seller or eBay is if both are in the US. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. You can also find more information in our full article below. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. If youprefer, you can provide the buyer with another method of returning the item. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. Youll need to ship the item back before the date stated in this email. Get $5 in free postage to use during your trial. If they don't, return to the case on day 4 and ask Ebay to step in. Hmmm, okay I messaged ebay on that Facebook link (thank you very much for it!). The seller is still responsible for return shipping costs, so contact them to arrange return shipping. I'm nto trying to scam anybody. Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. United Parcel Service of America, Inc. All rights reserved. Select 'Every time I visit the webpage'. https://twitter.com/askebayhttps://www.facebook.com/eBay/. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When you choose the shipping method for your return, return fees are calculated. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. I am quite surprised about the "The seller can't send a return shipping label" message. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. Click on Send an eBay Shipping Label. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. 03-14-2018 your return. I'm in Prague". If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. You might want to first package the phone so that you can give them the weight and dimensions for the label. Let the seller know how much it will be and if they do not send you the money, contact ebay customer service on Facebook. Obviously I don't trust him to give me the money back AFTER I ship it out. Archived post. A strong shipping strategy is key for a successful holiday. Wrap items separately and use cushioning material. Does this option not appear on the screen until after three days? You can: If you dont have a printer, you can always: Almost done! I finally got a refund from Customer Service. Select 'Internet Options'. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Our system defaults to the seller paying for the shipping label. Don't open the chargeback unless the eBay Dispute goes against you though. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . Now I'm supposed to send items back. @missjen316 wrote: There is loophole in the new return system. Ship the item back and hope that I will get reimbursed the shipping cost? Seal your box with plastic or nylon tape at least two inches wide. Depending on the reason for return." Once you've received the funds to ship you have 30 days to mail the package. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. Youve got three options to get it to UPS: Copyright 1994- Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold.
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