So the cycle begins again. The drive back home was hell, took me like seven hours to get from London to Lancashire, and I was so spangled when I got home that I simply forgot. I think Ill make a FoI request to see if George is the helpful Northern soul he purports to be. I came through the crossing; no idea about how/where or indeed if I have to pay. Have I any chance of appealing against this unreasonable charge? New comments cannot be posted and votes cannot be cast. Nobody seriously tries to get away without paying the small toll fee and would pay it were they reminded that theyd forgotten on a certain occasion (maybe even a little extra for the inconvenience). If this happens to you, make sure you use the telephone system which will accept foreign cards to pay the toll. Thanks. I called them up and they said to write to them explaining my circumstances which I did. Pay online or by phone, post or at retail outlets. WebSimply email your payoff request along with the borrowers authorization to payoffs@dartbank.com , or you can fax it to 517-676-6759. Go to Dart Charge to set up a new account, manage your account or pay for a crossing. Some vehicles are exempt from paying for the crossing. It is still free to use the crossing between 10pm and 6am. We sent you personalised instructions using your DART-Tag contact details before we introduced the changes, telling you how to transfer to Dart Charge The consent submitted will only be used for data processing originating from this website. It is a crazy system and amounts to Highway Robbery but they do seem reasonable if you talk to them. Yes its known on the east side of London wider publicity is not available and you need to actively search to find out how the system works. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. Can they leave it so long to issue the fine? now i received the penalty Charges notice of 35. I would like to be contacted by email Just watch out as many people have found the system cant match payments to cars. Can I pay the toll charge when I get home (Sunday 19th July). Good luck. Hi Bess did you get penalty after that.I forgot to pay as well for the dart crossing.Will be good if i dont receive penalty. Really worrying that they tried to charge you this amount. How can the burial of a mother and a 2.50 fee be weighted. They were very understanding. But far more should have been done to address the change in the system. This is a return to the days of King John. Surely there must be a limit as there would be for a speeding fine by the police. I was away 1/2 weeks ago, should I pay now or await the letter, saying car not found on system? I look forward to your reply as soon as possible. On the 16th of May 2015 i recieved a letter from them saying i hadnt paid and as it was my first offence would only charge me 2.50. We are in a similar situation. Please treat this letter as both my grounds of appeal against any PCN you might issue, and as customer feedback for your operations director. Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. Hi Joel Ive just had JBW come round to my house, after visiting my place of work, informing me I now have a CCJ against my name and owe them over 400 from a crossing I made on 6th Jan and paid for on the 8th. My son used the Dartford Tunnel a few weeks ago. Crossed the bridge twice. Is there a time limit within which the Dart Charge penalty notice has to be issued? Highways Agency statistics show reveal average journey times between 7am and 7pm have been cut by more than 9 minutes southbound, and more than 4 minutes northbound when comparing the first two weeks of December and the end of November. What hope do we have. Is this now common practice? Do you know where the leglislation says that they can enforce the deadline of midnight the next day? This should be covered under the 14-day grace period for first offences. This is awful :( There were no signs saying to pay on the internet or by phone or anything or id have seen it. Last year I went through but forgot to pay within the 24hr period. However, when I check online that the payment was credited to that crossing, it does not show the crossing I made and therefore shows I am in credit by 2.50! If I do receive a PCN how do I ensure that it is linked to the payment I made? The appeal system does not allow for attachments so we cannot attach the receipts. Phone them up and confess your sins, they let you off your first crime. Reading these comments I am now worried I will receive a load of penalty notices in five months time demanding vast sums of money. All this makes sure, everyone can pay up! But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. I dont know what is going to actually happen now, are they going to chase me, will I be going on black list or something? I havent received anything through the post about a fine or request to pay the charge. I think I have been reasonable but at 2-3 per phone call the costs to me continue to build up, not to mention the distress I feel each time a new PCN arrives through my letter box. Rely on GPO getting your letter to you within 14 days and hope for 2.50 or pay 37.50 to make sure it isnt going to rack up astronomically ! 5. Hello Can you scan (photograph) the PCN and send it to me on pete@aph.com? Now I am back home, I have made the payment using my home internet access, but have missed the less than 48hrs deadline. WebWe would like to show you a description here but the site wont allow us. Exp. Ease of travel should be a right. THIS MUST BE CHANGED. Anyone know how to write a representation to avoid payment? At least a week notice is a fair deal. I have now made a payment of 5 do you think that I will get a penalty charge?. Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. I am in the same boat. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? Why wont they let honest people pay and make it right? feedback To top it all : unfair and confusing penalty system. There were a number of road work signs and some divertions but no blue signs. Please send it straight away. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. I live up north too and there are 10 in my area so no excuses. Britain wake up to reality! APH Community > Beat late payment of the Dartford Crossing charge. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. When will that arrive? I got pipped by cars behind me who obviously werent paying either so I carried on. I am getting Penalty notices against my car which has a registration ending U when the pictured vehicle clearly ends in L. Each time I get a notice I have to spend my time and money calling to challenge it. As you should have received a 14-day period to pay the original toll from when the letter arrived. So the following week we again went to IKEA, I told my other half that we needed to remember to pay the 2.50 but he reminded me that it was automatically taken so we no longer needed to worry. The arbitrary (and disproportionate) 35 fine is only there to generate money. WebWhat happens if you forget to pay the Dart Charge payment? Its worth calling dart charge, they answer the phone I can only pay you by Thursday when I am back home, in Belgium. This allows them to pay the original charge rather than the full fine. You should be given a 14-day reprieve on the first crossing at least. This is 16 months after I crossed the bridge. You probably know this number by heart, but just in case, here are the contact details youll need: The fine will be: reduced to 35 if you pay within 14 days. That one sentence could have saved me the suffering and stress and shock. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. Remembered 10 days later so went on website and made a one off payment of 5. I see no other reason then a money making scam for using it to make more money in fines. Hi Jo According to the rules, you should be fine as the 14-day grace period should cover you providing it was in your own car as hire cars seem to be throwing up a few issues witht the 14-day rule. Pay online or by phone, She inadvertently crossed and recrossed the dart crossing by accident. I dont hate much in life, but the Dartford toll system is something I really hate. Not giving you the option to pay the normal fare when its your first time? to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy I used the crossing once, got a penalty notice, paid by computer, got a receipt. This is the first time that I have forgotten but Im worried I may of paid too late and a letter may already be on its way to me. They the meter. Me.. but Im going on holiday and that will take me over the 14 days cant I just pay now? Do you know if they have abandoned that practice? I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. Book your airport parking, hotels, lounges and travel extras to find out why this family-owned firm continues to offer the best service available. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! i.e. The chap then advised i had another 7.50 to pay which now clears everything up. Also, does anyone know whether the first offence referred to includes both non-payment penalties of a return trip (taken during one single day) or whether it includes the very first crossing only? I too have just received a penalty notice for a journey I had paid for, as I returned a few days later can I expect a second penalty notice? This shows there is something fishy going on inside the department or the management of Dartford crossing charge. Glad I stumbled across this, I was very confused with the set up, and thought the sign was to do with congestion charges. How long does it usually take? also people should be able to pay by post after crossing. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. Why is not possible to provide an information panel and a direct payment point? If I hadnt read this this page I would never have known about the 14 days grace Was a case of 'I'll do it later'. sanef Operations customer service email address CustomerService@dartford-crossing-charge.service.gov.uk, The SANEF website is https://www.saneftolling.co.uk/, I have received a PCN last week and I am looking to pay just the crossing as it is the first time this happened but I cannot see any option to do that on the PCN I received. Now I received another letter from Dart_crossing that they have not received any payment of my last four crossing. They never said if you use dartford crossing, remember to register this vehicle! i have looked at your website , were is the price tariff I want to find how much boat and trailer cost ? See my comments below. Webpay or set up an account by phoning the Dart Charge contact centre Dart Charge Contact Centre Telephone: 01202 853806 Textphone: 18001 0300 300 0120 Everyday, 8am to Can somebody help ? Today my other half recieved a bailiffs notice at our previous address wanting to remove goods as apparently we now owe in excess of 400. First and only time we made a return trip we forgot to pay. Then pay and you should avoid a big fine. So I look forward to receiving my 2.50 back from the 22/05/2015 payment plus compensation for all the inconvenience you have put me through, plus I wont go to the press with this display of total incompetence by your dept, staff and the equipment used. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. It is not right that I have to pay more because of mail delay. 4 months later (!!!) We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The Dart Charge uses the same red C logo as the Congestion Charge but is an entirely separate scheme, operated on behalf of Highways England. Decision: why not just send people letter to pay 2.50 if they fail to pay within14 days then charge 35. All rights reserved. They said the cant help otherwise. In a lease van. Doh! NOT a happy bunny! I am livid that you can not simply phone and give your receipt details but have to spend time an money searching for receipt and then paying postage!!!!! I have just realised I forgot to pay on the 12.11.2015 :( Unfortunately, on 11st February I have received There are some Forgot to pay the Mersey toll? I forgot to pay the Dart Charge, what happens now? This would be the worst way to earn money. I also paid the standard charge but now I dont know if the First Offence grace period includes a round trip made on the same day or just 1 crossing. You could get a Dart Charge penalty charge notice for several reasons. 8. There is no way to alter the amount so if it asked for 3 I could not have just paid 2.50. Disabled badge holders are exempt from the Dartford Crossing charge. In the past a similar approach to doing business has resulted in heavy fines for some companies. However on my Birthday, I came back via the toll as I had no choice and made a mental note to pay it when I got home (how can you pay it when youre driving) but I have kids and a terrible memory, it takes me hours to get home and it is always stressful and it just slipped my mind. My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! Set up a new pre-pay account here Change an existing Dart Tag account. Seems like robbery to me. Hi this has happened to me too. Civil servants, such as mps get expenses for everything to do with travel and yet they serve the public? How to appeal: Challenge the penalty by contacting the issuing authority within 28 days of the notice being served. I did not trust this service, so in order to travel with my disabled husband with anxiety disorders, I then paid for a single journey, not using my account page just so I did not get a fine As yet no explanation or money on my account. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. If you wish to make a freedom of information (FOI) or subject access request (SAR): We may record your call for quality and training purposes. to pay the Charge, thinking to pay at some toolbooth, Crossed twice during same day but even after setting a reminder on mobile I forgot to pay, idiot!. They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). No penalty notices have been issued until today we receive the notice demanding 107. And most importantly, dont worry be happy. Find out how you can pay the Dart Charge PCN quickly to reduce the cost of the fine as well as contact details for the Dart Charge customer service. If you believe you should not have been issued a penalty charge notice, you can challenge it by making a representation. If you use the M25 Dartford Crossing and dont pay the charge by midnight the day after you cross, Although one does see reminders after the toll point as well as a notification before that it is by midnight the next day. I stopped at Maidstone Services and Toddington, both within an hours drive of the crossing.
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